FAQ

Orders are processed in a "first come, first served" queue based on payment date. Orders will be shipped within 10-14 days of payment.

Yes, on a very limited basis. Quality embroidery on unique customer-provided items requires additional time and attention as well as risk. We do our best to ensure the best possible outcome, even if that means declining to work on your item. Please only bring brand new items or, if apparel, freshly washed items. We also have access to beautiful, high-quality embroidery blanks that may be a better option for your desired project.

We currently do not accept: baseball caps, finished pillow shams (Fabric before it is sewn into a sham is fine), lunchboxes, or any item that would require removal of stitches to access the back side of it. The machine cannot go in tight pockets. If there is a pocket on the reverse side of the material you are wanting embroidered, the embroidery will close that pocket.

You can begin the custom order inquiry process by visiting our Custom Orders page here: Custom Orders

Yes, on a very limited basis. Embroidery machines cannot read regular image files (.jpg, .png, .pdf). The Logo Setup Fee to convert an image to embroidery format starts at $30. Especially complicated or difficult to convert files might not be accepted. Also, we take into account the item that you wish to have your logo placed on, which impacts our decision to take on your project.

We do not offer logo design services. We ask that you have a logo already created for us to stitch it. We cannot combine our existing embroidery fonts and motifs to shortcut a logo design.

Yes, in many cases. There are thousands of amazing embroidery designs available for purchase online that we just don't own (yet!). If you see something you like, often we can purchase it, or something very similar, and stitch it out.

We cannot embroider licensed designs (such as sorority/fraternity letters, college/pro sports teams, etc.).

We are human, and our embroidery machine (aka Gladys) gets hungry sometimes. In the unlikely event that damage occurs or a mistake is made, we will issue store credit for up to $50 for the cost of the damaged item. Please do not drop off anything irreplaceable or for which up to $50 store credit will not adequately compensate you.